How would you like to get plants from Phoenix Perennials?
In-Nursery Shopping: Nurseries and garden centres have been designated an essential service in British Columbia. We will continue to operate and maintain normal open hours of 10am-5pm seven days a week. Please be advised that to remain open we must adhere to all provincial guidelines for social distancing and safe shopping. By-law inspectors may be visiting retailers to ensure these rules are being followed which could result in fines or closure if staff or our customers do not behave accordingly. We are and will continue to adjust and re-configure the nursery for safe shopping and require that all visitors follow all posted rules. Additionally, we may need to limit the number of customers in the nursery at any given time so entrance lines are a possibility. Please try to visit during quieter times such as weekdays and Sunday mornings. Please refer to our Covid-19 updates and its guidelines for visiting the nursery.
Pick-Up: Pick-up is available for all pre-orders and for orders placed through our mail order system by regional customers. You can also pick-up special orders arranged by phone or email and paid in advance. During the busy season we will have a pick-up station in the parking lot away from our office and cash building.
Courier: We are pleased to offer courier services throughout Metro Vancouver and to the Fraser Valley, Vancouver Island, the Sunshine Coast, the Sea to Sky Corridor, and the Okanagan. Courier services are for packages/flats that are under 2x2x2 feet in dimension and under 25 lbs in weight. A flat of plants fits within these size and weight limits as long as the plants (including their pots) are under 2 feet in height. Our courier service is “same day”. Your plants will be picked up in the morning and delivered to you by 5pm that same day.
*Courier rates apply to a single flat or box that is a maximum of 2x2x2 feet in dimension and up to 25 lbs in weight. Multiple flats/boxes can be sent together with the rate multiplied by the number of boxes. Rates do not include GST. The posted rates for Greater Vancouver destinations are the rates that will be charged for these destinations. They are subject to change at any time with notice given by updating the above table. Posted rates for cities outside Greater Vancouver are estimated rates and will be confirmed for your exact address when we arrange your shipment. Any rate may vary from the posted rates based on your specific delivery location. If extra packing time or special materials are required to ensure the safety of your particular plants, a small additional charge may be applied to cover our costs. Sunshine Coast packages require pick-up at the local depot in Gibsons, Sechelt, or Powell River.
Freight: Larger orders that cannot be accommodated by our courier service can be shipped by freight to anywhere in Greater Vancouver and throughout BC. Please enquire.
Mail Order (Canada Post): Orders can be placed in our Mail Order system for shipping with Canada Post. We can also ship pre-orders. Some pre-orders or mail orders for Greater Vancouver or regional BC destinations may ship by courier if it is cheaper and/or better for the health of the plants.
What type of customer are you?
To help us best serve you and manage the various needs of our different customers, please identify which type of customer you are and our recommendations for how to best use our services.
Local: Local customers are those that visit or can visit the nursery regularly or semi-regularly. We encourage you to visit in person and place pre-orders for pick-up. You can also take advantage of our courier and freight services if this is more convenient to you at the time. Please DO NOT place orders in our mail order system. This system is for Regional and Shipping Only customers. We do not have the staff resources to administer orders through our mail order system for local customers who can or will be visiting the nursery on a regular or semi-regular basis. If you see plants in our Plant Encyclopedia or Mail Order system that you want, please email us and ask to be put on the Wish List. We will notify you when your plants are available. You can then plan a trip to come and look.
Regional: Regional customers are those that might be able to visit the nursery once a year or a couple times a year often planning the timing of their trips to pick-up pre-orders or orders placed in our mail order system. This might also include customers who wish to mostly self-isolate during the Covid-19 crisis and wish to only come to the nursery when it is time to pick-up an order. We encourage you to place pre-orders and mail orders and to visit in person to pick-up when we notify you that your orders are ready. You can also take advantage of our courier, freight, and mail order options if this is more convenient to you.
Shipping Only: Shipping only customers are those that live too far away to visit the nursery. This might also include customers within Metro Vancouver with transportation or mobility issues who require shipping and customers who prefer to self-isolate during the Covid-19 crisis. Please feel free to place pre-orders and orders in our mail order system. We will send your plants using the method (courier, freight, Canada Post) that is cheapest and/or best for the plants.
Thank you for your interest in Phoenix Perennials.
We look forward to connecting you with our plants!