March 25th, 2020 — During this challenging time for our communities and for the world we would like to keep you updated on our operations at Phoenix Perennials and the actions we are taking related to Covid-19. We will continue to evaluate our policies and procedures on a daily basis and adapt these based on the best advice from our various levels of government and our health care officials. Our first priority is the health and safety of our staff and our customers. We will update this page on our website whenever there are changes in order to keep you informed.
In-Nursery Shopping — We are currently open for regular hours seven days a week from 10am-5pm. If this changes it will be announced here and on Facebook, Instagram, and Twitter. Please check before you plan a trip.
Phoenix Perennials is a relatively safe place as it is easy to maintain good social distancing as you browse for plants throughout the nursery. We have put in place various protocols amongst our staff to keep the nursery as safe as possible. This includes following minimum distance guidelines and disinfecting public spaces such as our office, the washroom, the cash registers, and our nursery carts every day. Our protocols have been reviewed by two health care professionals and given their seal of approval.
If you would like to visit the nursery we ask you to follow a few guidelines to help keep everyone safe and healthy:
- Please maintain a minimum of 2 metres (6 feet) of distance between yourself and our staff or yourself and other customers.
- We will not be inviting customers into the office/cash register room at this time to avoid close proximity of people in small spaces.
- When paying for your plants we will be using our outdoor cash register. Please use the tap on your debit or credit card or, if you need to use the PIN pad, we have hand sanitizer available. If you can, please pay by debit or credit instead of cash at this time.
Pre-Orders for Local Customers — We will continue to evaluate the current situation as each pre-order becomes ready for pick-up and advise our pre-order customers at that particular time of the current options. For current and upcoming pick-ups we are sure we are able to provide a safe environment at this time for you to come get your plants. As we progress through the spring, we will develop options and protocols to keep everyone safe which could include “drive thru” pick-ups, delivery, shipping, and holding your plants for a longer period. You can continue to place your pre-orders knowing that we will do our utmost to safely connect you with your plants.
Mail Order and Pre-Order Shipping — We do not expect the coronavirus to greatly affect mail order and pre-order shipments. The Public Health Agency of Canada and the World Health Organization state that there is very low risk regarding incoming mail items. This is because coronavirus has poor survivability on surfaces and the time in transit is usually longer than the virus could survive. We look forward to providing you with a very safe way to receive your plants this season.
Workshops and Special Events — At this time we will not be launching our popular workshop schedule for the spring 2020 season. We are sad about this. We will monitor the progression of the coronavirus and, if the pandemic eases, we will evaluate later this spring if there are opportunities to safely offer some seminars or workshops. Also, we will be cancelling the Great Easter Plant Hunt for this year. We are also sad about this. But the Easter plant bunny will live to hide eggs and plant prizes another day.
Despite the sacrifices we will have to make to keep ourselves and our communities safe, remember this: we have gardening. Gardening is the perfect activity for this challenging time for our country and for the world. It is a healthy and inspiring hobby that you can do while living a more simplified life to “flatten the curve” and keep everyone healthy. During this challenging time we will be doing our very best to get you the plants you need in the safest ways possible to keep you happy, healthy, and inspired by the fantastic world of plants. Finally, this will be a very difficult time both operationally and financially for small businesses including Phoenix Perennials. Thank you for your continuing support and patronage of us and other small businesses.
Stay Safe and Happy Gardening from All of Us at Phoenix Perennials!