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Guarantees and
Return Policy
The Phoenix Perennials guarantee is
based on our desire to have customers be successful
with the plants they purchase from our nursery, balanced
with the customer's responsibility to follow planting
advice and care instructions for their plants. There
is an onus on us to educate our customers but there
is also an onus on the customer to educate themselves
about the plants that they are buying either by asking
us at the nursery, or through information on our website,
on the internet or in books.
Overall Guarantee: We guarantee our plants to
be healthy and true to name.
Perennials, Shrubs, Vines and Grasses: Guaranteed
for three months*. If there is a problem with your plant
at the time of purchase that problem will likely manifest
itself within the first three months after purchase.
We will replace perennials, shrubs, vines and grasses
up to three months from purchase with receipt if their
demise seems potentially related to the original health
of the plants when purchased or at least not directly
attributable to conditions beyond our control. We are
not obliged to replace a plant if conditions beyond
our control seem likely to be the cause of their death
such as extreme climatic or soil conditions, wildlife
or other mechanical damage, or a lack of appropriate
care.
*At Phoenix we carry many specialty and unusual plants
of a more expert nature. These include arisaema, hardy
ground orchids, meconopsis and other rare plants. The
definition of an "expert plant" is at the
sole discretion of the owner. These plants are not guaranteed.
Hardy Subtropicals: Guaranteed for three months
or until the first frosts. Hardy subtropicals include
palms, bananas, New Zealand flax, hardy gingers, agave,
cactus, callistemon, various southern hemisphere shrubs,
and other plants from the hardy subtropical section.
These plants are proving to be quite hardy in the Lower
Mainland given proper siting and, in some cases, winter
protection. However, there is an inherent risk in growing
some of these plants due to unseasonably cold or rainy
weather and specific conditions in your garden. By purchasing
a hardy subtropical the customer should understand that
they are at the vanguard of the zonal denial movement
in Vancouver and that they are embarking on what is
best described as an experiment in gardening.
Non-Hardy Plants including Annuals: Guaranteed
for 3 months or until the first frosts.
Return Policy
Plants may be returned up to seven days after purchase
with receipt for a credit at the nursery. Cash or VISA/MC
refunds will not be given. Plants must be in the same
condition as when they were purchased or their return
will not be accepted.
By purchasing plants at Phoenix Perennials the customer
agrees to our Guarantees and Return Policy.
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